Complaints

We aim to resolve complaints quickly and fairly. We are committed to providing the best possible service and using your feedback to improve our services. 

What is your complaint?

• My application for a grant of legal aid has been refused
• I have a complaint about somebody receiving legal aid
• I have a problem with a Victoria Legal Aid lawyer or service
• I have a problem with an independent children’s lawyer (ICL).

If you have a complaint about something not listed here, you can send an email to complaints@vla.vic.gov.au or call the Complaints and Statutory Compliance team on (03) 9280 3789.