Help for people with hearing or speech difficulties

People who are deaf or have a hearing or speech impairment can contact us using the National Relay Service. Depending on your particular needs, you can choose one of the following relay call options.

Internet relay

This service is free apart from your normal internet connection. Calls can be made using:

• the National Relay Service website and entering 1300 792 387 as the number you wish to call
• instant messaging through either Windows Live Messenger (formerly known as MSN) or AOL (AIM)
• a mobile phone or tablet if you have an internet connection.

Your call is answered by a relay officer. This relay officer will contact us on your behalf. If you can’t speak, the relay officer can become ‘your voice’ and read out your conversation. If you’re unable to hear, the relay officer can listen to the response from us and type it back for you to read.

All calls are confidential, and relay officers must respect your privacy.

TTY users

TTY users can call 133 677 and then ask for 1300 792 387.

Speak and listen users

Speak and listen users can call 1300 555 727 and then ask for 1300 792 387.