The Dispute Settlement Centre of Victoria charter outlines the commitment we make to our clients and underpins the services we offer. Our commitment to our clients is that we will:
- deliver a range of Appropriate Dispute Resolution services to meet the diverse needs of our clients
- provide an accessible service that respects rights to freedom of thoughts, beliefs, religion and cultural expression
- provide a quality mediation service that complies with industry national standards
- act in a professional and courteous manner
- promote the respectful resolution of your dispute by supporting fair and just outcomes for all clients
- recognise and support the special needs of individuals and groups, and the right to equal access to all services
- welcome your feedback about our service and we will respond promptly to complaints
- protect the right to privacy and treat all information confidentially